FAQ

How do I reset my password?

Click the forgot my password link to reset your password, this is located on the Login Screen in the Inugo application.

Do I need to create an Inugo account before I can park using Inugo?

Yes, you will need to register on the Inugo App before you can access any Inugo carparks.

Do I need to enter my credit card details?

You do not need to enter your credit card to use Inugo, but you will need to enter your credit card before you can use Inugo to enter and pay for a carpark. If the carpark does not charge (for instance a private carpark), then you do not need to enter a credit card.

Do I need to enter my licence/number plate?

Yes, you should enter your license/number plates.  Open the menu and select Registration Plates to enter your plates.  We recommend that you enter plate numbers for all your vehicles.

What happens if I park and then my phone runs out of battery during my session?

You will need to charge your phone to be able to exit the carpark.

How will I get a parking Receipt?

Once you exit the carpark you will be sent a receipt to your registered email address.

Do I take a ticket at the gate?

No, the Inugo app will open the gate for you when you press the green button (at entry) or the red button (at exit).

Do I need to open a session every time on a long-term on an open grade carpark?

No, you can come and go as much as you like during opening hours, please ensure you have the correct number plate registered against your long-term parking.

How am I charged for long-term parking?

Long-term parking is paid in advance, and the first payment is taken when the long-term parking contract is established.  You will  be billed on the first of each month for the month (or other period that the carpark charges based on) ahead.  Most carparks charge monthly, but some charge on shorter or longer time periods.

Are my credit card details safe?

Yes Inugo is PCI compliant and all credit card details are stored by a registered PSP.  No credit card data is stored by Inugo.

How do I cancel my parking lease?

If you open the menu and click on ‘Sites’ it will show you all your current leases, when you select a site you can cancel your lease – Note : some carparks have a cancellation fee, this will be automatically charged to your credit card when lease is cancelled.

What platforms are we available on?

Inugo is supported on iPhone (iOS 8 and above), and Android 5 and above.

How do I deactivate my Inugo account?

Please contact [email protected] and request removal of your account, we may call you to confirm your details.