Privacy Policy


Your privacy is important to us, and so is being transparent about how we collect, use and share information about you.

This Privacy Policy covers the information we collect about you and when you use our products or services, or otherwise interact with us.

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our products or services or interact with any other aspect of our business.


Inugo collects information relating to you that you have provided to Inugo when registering for Inugo’s services, or at any later time. The information may include your name, address, telephone numbers, credit card and banking details.

Information may include content you provided through our website, which include social media operated by us or information you provided through our customer support. We collect information when you use our services, including browsing our website and any information about you that we receive from third-party services or other related companies and from our business partners.

The information may be held by Inugo while you are using Inugo’s services and for a period of time afterwards, but only for so long as Inugo is legally entitled to use the information in accordance with this Privacy Policy. The address of Inugo is Level 2, 6 Viaduct Harbour Avenue, Auckland, 1143, New Zealand.


The information that Inugo collects from you may be used for a number of purposes connected with Inugo’s business, such as:

processing your requests for carparking and your payments;

carrying out credit checking and scoring;

providing you with services you have requested and administering your account;

providing customer support and information to resolve a technical issue, sending technical notices, updates and administrative messages;

Transactional communications via email, billing you and collecting any debt owed by you to Inugo;

providing information to carpark owners and operators in respect of your use of carparks or payments due by you in respect of carparking;

dealing with requests, enquiries or complaints from you;

carrying out any activity in connection with a legal, governmental or regulatory requirement on Inugo or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;

for general administrative and business purposes;

for marketing to promote communications that may be of specific interest to you, via email, website or social platforms. These communications are aimed at driving engagement and maximizing what you get out of the services, including information about new features, survey requests, newsletters and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests.


There may be times when Inugo discloses your personal information to third parties. If Inugo does this, information will be disclosed only to:

companies related to Inugo, that may use and disclose your information for the same purposes as Inugo;

owners and operators of carparks, or other entities which provide products or services that support the services Inugo provide;

credit reference agencies, who may share the information with other organisations and who may keep a record of the searches we make against your name;

debt collection agencies or companies, in order to collect any money owing by you;

anyone to whom Inugo transfers a business of which you are a customer or potential customer;

anyone who assists Inugo in protecting the operation of its networks or systems;

anyone who hosts or maintains data centres, service platforms or other infrastructure and systems where your information is processed;

persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority, including law enforcement agencies and emergency services;

we share information with third parties that help us operate, provide, improve, integrate, customize, support and market our services;

we share information about you with third parties when you give us consent to do so, eg display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial;

some of our services contain widgets and social media features e.g. Twitter “tweet” button. These widgets and features collect your IP address, pages you are visiting and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our services. Your interactions with these features are governed by the privacy policy of the company providing it.


Inugo will take reasonable steps to ensure that the personal information it collects, uses and discloses is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, modification or disclosure.


You have the right to access personal information about you if Inugo holds that personal information in a way that it can be readily retrieved, subject to some exceptions provided at law. You may request access to the personal information we hold about you by sending Inugo an email to [email protected].

You can request correction or amendment of the information held by Inugo at any time by sending us an email to [email protected] and specifying the information that you wish to be changed.


Inugo and our third party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons.

Cookies and other technologies help improve and customize our website and experience; to understand usage, to determine whether an email has been opened and acted upon; and to present you with advertising relevant to your interests.

We use Google Analytics cookies to help us understand how visitors arrive at and browse our website to identify areas for improvement such as navigation, user experience and marketing campaigns.

Social media cookies are used when you share information using a social media button or “like” button. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

To opt out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit.